Terms and Conditions nanastoro – A Complete Guide for Malaysia Platform Users

To register and use the nanastoro platform, you must meet the following eligibility requirements:

• Minimum age: You must be at least 18 years of age at the time of registration. nanastoro takes age limit compliance seriously and verifies age through a KYC process.
• Citizens and residents: This platform is available to users in Malaysia. Accessing it from jurisdictions that restrict or prohibit online gambling is entirely the user's responsibility.
• Legal capacity: You must have full legal capacity to enter into a binding agreement under applicable law.
• Non-staff: nanastoro staff, their immediate family members, and associated agents are not permitted to register as regular users.

Nanastoro reserves the right to request proof of eligibility at any time. Failure to comply may result in account suspension or termination.

The nanastoro platform supports a wide range of deposit and withdrawal methods suited for Malaysian users, including FPX, Touch 'n Go eWallet, GrabPay, Boost, and local bank transfers.

Deposits:

• Minimum deposit amounts vary depending on the selected payment method.
• Deposits are processed instantly for electronic payment methods.
• All deposits must be made using a payment method registered under the same account holder's name. nanastoro does not accept third-party deposits.

Withdrawal:

• Withdrawals can only be made to a verified bank account or e-wallet registered under the same user's name.
• Full KYC verification is required before your first withdrawal is processed.
• Withdrawal processing times: 15–60 minutes for e-wallets, 1–3 hours for bank transfers. These are typical estimates and may take longer under certain circumstances.
• Nanastoro reserves the right to withhold withdrawals for security review purposes if suspicious activity is detected.

Any attempt to conduct money laundering or financial fraud through our platform will be reported to the relevant authorities.

All games available in the nanastoro lobby are subject to their respective rules as set by licensed game providers. Users are responsible for understanding the rules of each game before playing.

• Game results are final and cannot be disputed once a round is completed, unless there is clear evidence of a technical failure.
• In the event of a technical disruption or system failure during gameplay, nanastoro will attempt to restore the situation based on valid server records. The decision of the nanastoro technical team in such matters is final.
• The use of bots, automation software, or any method that provides an unfair advantage in games is strictly prohibited.
• All games use a verified Random Number Generator (RNG) system. nanastoro does not manipulate game outcomes.

Nanastoro is committed to protecting the personal data of all users. All personal information is collected, stored, and used in accordance with our separate Privacy Policy, which forms part of these Terms.

• All data is transmitted via 256-bit SSL encryption.
• Financial information is stored using a multi-layered security system that meets industry standards.
• Nanastoro will not sell or share users' personal information with third parties for marketing purposes without explicit user consent.
• Users have the right to request access, correction, or deletion of their personal data by contacting the nanastoro support team.

For more information on how we handle your data, please refer to nanastoro Privacy Policy.

To the extent permitted by applicable law, nanastoro is not liable for:

• Any financial losses incurred as a result of gameplay outcomes.
• Service disruptions caused by factors beyond our control, including third-party infrastructure failures, natural disasters, or internet outages.
• Unauthorized access to a user's account resulting from the user's own negligence in safeguarding their login credentials.
• Indirect, incidental, or consequential damages arising from use of the platform.

Nanastoro's maximum total liability to any user under any circumstances is limited to the net deposit amount made within the 30 days prior to that liability claim.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the nanastoro team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon within the platform.
• Email: [email protected]
• Help Center: nanastoro FAQ Page contains answers to frequently asked questions.

We aim to respond to all inquiries within 24 business hours. For issues requiring investigation, resolution may take longer, but we will keep you updated on your case progress regularly.